Refund and Returns Policy

Refund and Returns Policy

Overview At AlphaGigs, customer satisfaction is our priority. If you are not fully satisfied with your purchase, we’re here to help. This Refund and Returns Policy explains our processes and criteria for refunds and returns.

Returns

  • Eligibility:
    • Products must be unused, unwashed, and in their original condition, including packaging and tags.
    • Returns must be initiated within 14 days of receiving the item.
  • Process:
    1. Contact us at alphagigs08@gmail.com with your order number and reason for return.
    2. Once your return is approved, we will provide the return address.
    3. Ship the product back to us. Customers are responsible for return shipping costs.
  • Non-Returnable Items:
    • Custom or personalized products.
    • Items purchased on clearance or during special promotions (unless defective).

Refunds

  • Eligibility for Refund:
    • Refunds are applicable only if the product is defective, damaged, or incorrect.
  • Process:
    1. After receiving the returned item, we will inspect it within 3-5 business days.
    2. If approved, the refund will be processed within 7-10 business days to your original payment method.
  • Partial Refunds:
    • In cases where items show minor signs of wear or are missing original packaging, partial refunds may be issued.

Exchanges We offer exchanges for defective, damaged, or incorrect items. Contact us within 14 days of receipt, and we will arrange for an exchange of the same product, subject to availability.

Late or Missing Refunds

  • If you haven’t received a refund within the specified time:
    1. Check your bank account or payment method.
    2. Contact your credit card company or bank, as processing times may vary.
    3. If the issue persists, contact us at alphagigs08@gmail.com.

Shipping Costs Return shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund, unless the return is due to a defective or incorrect product.

Contact Us If you have any questions about our Refund and Returns Policy, please contact us at:

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